Can You Spot This 1ShoppingCart Cart Usability Problem?
Saturday, June 7th, 2008 Ricky BreslinI hope 1ShoppingCart pays attention to this blog post because this fix is so easy to make. I’ve already called them about this problem and there’s still no fix. Why? I have no idea.
Here’s the deal… When people use the E-Check function in 1SC there needs to be a simple text change.
Click on the attachment below, do you see the problem?
The problem is that the wording is confusing for the consumer. Marketers may not think so but customers do think so. Why in the world would you ask someone to enter a “Transit Number” in the box but call it a “Bank Routing Number” as the example?
This is usability 101 and will cost you money if you use 1SC.
I just started using 1SC so I have no connections over there. But if anybody reading this blog post does have some pull over there, please bring this to their attention.
Thanks!
June 9th, 2008 at 10:17 am
I’ve always wondered what the difference was — figured it was simply different naming conventions of different financial institutions.
Thanx very much Ricky.
June 9th, 2008 at 10:39 am
Ricky,
We work really hard at 1ShoppingCart to listen to all our merchants; it’s one of the reasons why we’re so popular.
None of our merchants need any ‘pull’ or special connections to get through to us, just talking to our Support Department is enough! (And it’s now toll-free to boot!)
While we can’t always implement every change suggested (we receive dozens every day!) we DO look through all of them and implement as much as we can.
Unfortunately, because of the volume of work we are actually doing what may seem like a small change doesn’t always translate into a ‘quick’ change.
In this particular case, we’ve had a task open to fix this issue for about a month, and it WILL be corrected. But you’re going to have to hang in just a little bit longer…
Hope this helps, let me know if you have any questions!
Michael Valiant
Product Manager
1ShoppingCart.com
June 11th, 2008 at 7:53 am
Ricky,
I’ve also checked within the 1SC admin area and there is no way to remedy this issue. With any luck 1SC will fix it quickly, as per Michael’s post.
Thanks,
Ed
June 11th, 2008 at 1:29 pm
Michael, thanks for replying to this issue, I appreciate it. I’m very happy to hear that this is going to be fixed!